Your privacy, respected.

Information We Collect

When you request a quote or book a cleaning through our website or by text message, we collect the information you provide: your name, email address, phone number, service address, and details about your home and requested services.

How We Use Your Information

We use your information solely to provide our cleaning services: preparing quotes, scheduling and confirming appointments, sending invoices, responding to your questions, and sending appointment reminders.

SMS / Text Messaging

Our text messaging program is Ivory Clean Customer Service Messaging. Messages are sent from (901) 979-0992. We text only customers who have given express consent, obtained either by checking the dedicated SMS consent box on our online booking form — a box that is separate from every other agreement, unchecked by default, and optional, so you can submit the form and receive service without it, meaning consent is not a condition of purchase — or by texting our business number, which we treat as consent to reply to that conversation. Message frequency varies based on your inquiries and scheduled services. Message and data rates may apply. You can opt out at any time by replying STOP, or reply HELP for assistance. You may also call us at (901) 979-0992.

No Sharing of Mobile Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties.

Information Sharing

We do not sell or rent your personal information. We share information only as needed to deliver our services (for example, providing a service address to the assigned cleaning professional) and with service providers that process payments and communications on our behalf, or as required by law.

Data Security

We take reasonable measures to protect your information and retain it only as long as needed to serve you and meet legal obligations.

Contact

Ivory Clean LLC — Memphis, TN
Email: bookings@ivorycleanmemphis.com
Phone: (901) 979-0992